A Brand New Day: Port Elizabeth is
a human city with a heart. The
locals give visitors a welcome as warm as the weather. Families,
professionals and investors from other centres are increasingly
"Packing for Port Elizabeth. Available from Fogarty's Bookshop.
Joined: Dec 12, 2005 Posts: 3664 Location: In Front of My Screen
Posted: Fri Aug 10, 2007 2:51 pm Post subject: Autopage - take a deep breath and SCREAM
I have an ongoing 'war' with Autopage and the latest one today was the receipt of a "WITHOUT PREJUDICE" letter, dated 6th August 2007, from the ever efficient nincompoops masquerading as Autopage - "Getting it right for you. All WAYS!" (they certainly didn't have ME in mind when they came up with that LAME slogan), demanding immediate payment of an outstanding amount.
A little background -
1. I pay via internet banking and am normally in credit.
2. It has happened too often in the past that they do not pick up my payment, cut off my service and then send me a "WITHOUT PREJUDICE" demand for payment.
3. Normally I confine these to the rubbish bin as eventually some drone in their finance department will pick up their mistake after a day or two and magically my service is re-instated, without an apology mind you.
This week they 'suspended' my service on Monday. I don't really mind as it gives me some peace and quiet.
This time around I received the "WITHOUT PREJUDICE" demand today and my service was still not re-instated.
So, I was forced to spend my money to phone Autopage and point out their mistake. The phone conversation went something like this:
ME: "Hello Yolande, please tell me what the amount outstanding on 084 XXX XXXX is?"
YOLANDE: "You are in credit to the amount of R43.00 odd"
ME: "What date was the payment made?"
YOLANDE: "1st of August 2007"
ME: "Uh, then why has my service been suspended since Monday?"
YOLANDE: "Our system has been down since the 26th July and we were unable to pick up payments until today."
ME: "Typical Autopage efficiency, they couldn't organise a p-up in a brewery. Please tell me how long I have to go on my contract?"
YOLANDE: "10 months"
ME: "I cannot wait until the day that the contract expires, as I am going to have a party right on your front door!"
YOLANDE: "Why didn't you let me know about the payment?"
ME: "I am so angry with Autopage that I will not stoop to spend one more cent than I have to, even if it means sending only a fax or an e-mail!"
YOLANDE: "Why don't you go onto a debit order?"
ME: "Because I want to remind myself every month that I need to tell someone about Autopage's DISGUSTING service. Besides, every time you suspend my account as a result of your ineptitude it is another reminder for me to tell anyone who will listen just how c**p Autopage's service is."
Thence followed a long discussion about the root cause. I am compiling all the correspondence relating to the root cause and will post it after this post. _________________ Golf is for people who don't know how to SAIL Axandra SEO 24 Hour Book Delivery
Last edited by ABYC on Fri Aug 10, 2007 6:42 pm; edited 1 time in total
Joined: Dec 12, 2005 Posts: 3664 Location: In Front of My Screen
Posted: Fri Aug 10, 2007 4:51 pm Post subject:
Date: 3 June 2006
Sent: via Customer Service Form on Autopage Site
From: ME
To: Autopage Comments: The start of the trouble
Quote:
Why oh why do you always drop the ball with me? When recently getting an upgrade phone and new contract I was told that any existing FREE minutes that I had on my old contract would be carried over to my new contract.
Considering that I never used my contract for over 12 months I was happy. This morning I received an SMS from Cell C saying that my account had been recharged and to dial 104 for a balance - upon dialling a voice posing as customer service politely informed me to recharge my phone as soon as possible as I DID NOT HAVE ANY TIME LEFT.
How is it possible for me to have used up a 1000 minutes of time within a few days? How is it possible for me to have used up R295.00 worth of calls PLUS 100 free SMS's within a few minutes? My wife just laughs at me as, despite all your abuse I just stay with Autopage. I realise now, though that I have allowed you to foster and even encourage this relationship of what has now become two way abuse as every time I hear the name Autopage my blood begins to boil, and every time I have the misfortune to have to speak to an Autopage representative I become abusive and rude.
PLEASE PLEASE PLEASE bring your part and listen to my plea for reconciliation. My last e-mail message to you met with a STONE wall, please help an old man avoid a heart attack and at least have the courtesy of replying to this message and entering into detente.
Date: 6 June 2006
From: Autopage To: ME
Comments: 3 days to get an acknowledgement
Quote:
This serves as acknowledgement of the complaint sent to Autopage Cellular. We will investigate and revert back to you with feedback.
Date: 6 June 2006
From: ME
To: Autopage Comments: My attempt at levity
Quote:
I will put my muttering on hold until you get back to me.
Date: 6 June 2006
From: Autopage To: ME
Comments: Talk about stating the obvious and not answering my question!
Quote:
When you down grade from a high package to a lower package; no free minutes are carried over. You have also migrated from a “normal” contract to a top-up contract; free minutes will not be carried over.
Please be advised that on your current package (Control Chat 220) free minutes can be carried over for 3 months but this does not apply to the free sms’ which do not carry over.
Please contact us again should you require further assistance.
Date: 8 June 2006
From: ME
To: Autopage Comments: Surely a simple enough question?
Quote:
Then why was I told that they would be carried over?
Date: 8 June 2006
From: Autopage To: ME
Comments: More useless answers.
Quote:
Thank you for contacting us at Altech Autopage Cellular.
I would like to apologise for the incorrect information given and for the inconvenience all this has caused. But as to why the information given was incorrect, I unfortunately do not have an answer for that.
Please contact us again should you require further assistance.
Date: 8 June 2006
From: ME
To: Autopage Comments: Can I make it any more clear?
Quote:
You are not making me feel any better.
Please read my original request.
A little bit of history - I never used the phone for a period of over 12 months and that is why I specifically asked about the carry over of the free minutes. I was happy to accept losing a large proportion of the free minutes but not the entire bang shoot.
If Autopage cannot provide me with a decent enough answer then please cancel my contract with immediate effect, in addition I would like to also cancel my Vodacom 3G contract with you as well.
Date: 8 June 2006
From: Autopage To: ME
Comments: Time for Autopage to bring out the big stick and beat me into silence!
Quote:
Please let me advise that a roll-up figure i.e. remainder of the subscription fees for the months on the contract and a cancellation fee will be charged on both lines should you decide to cancel the contracts.
We will need a signed written request with a copy of your ID sent to fax number 011 650 1936 and 30days notice.
As a valued customer, we would be at a disadvantage to lose your business and hope you will reconsider.
Date: 8 June 2006
From: ME
To: Autopage Comments: Let me try and educate the customer service.
Quote:
I am sure that it caused you a lot of laughter to write your last e-mail, considering that you and I both know that if I acceded to your 'rules' you would not be losing me as a customer but just collecting around R6 000.00 from me, and I would then have to go and pay for those same services somewhere else.
That is not a solution.
I find that thought abhorrent in the extreme and your high handed attitude towards my plea for you to actually listen to my legitimate concern at being lied to when told that my free minutes would be carried over extremely distressing.
I feel that I have a legitimate concern that is not being addressed at all by Autopage and I would suggest that you pass this matter up the line as quickly as possible in order to restore my faith in Autopage and the tarnished reputation that Autopage has with me.
Just for the record: I was told that the free minutes would be carried over and they were not.
That is what distresses me and I would appreciate a suitable explanation.
Please give me the figure for cancellation asof today's date.
Date: 9 June 2006
From: Autopage To: ME
Comments: Finally it looks like we are getting somewhere.....
Quote:
I have taken this matter up with my superiors and will revert back to you with some feedback.
Date: 28 June 2006
From: ME
To: Autopage Comments: And I am left hanging .........
Quote:
Obviously your superiors could care less - no-one has contacted me yet.
Date: 6 July 2006
From: ME
To: Autopage Comments: Still trying to be nice ........
Quote:
It is the 6th July 2006 and still I am meeting with a blank wall of silence.
Date: 6 July 2006
From: Autopage To: ME
Comments: Big Brother makes his appearance. I am still mystified as to how they can listen to our conversation as I went to their offices and didn't transact over the phone, maybe the entire office is bugged?
Quote:
Please accept my apology for the delay in response.
We are currently listening to the conversation between yourself and the consultant who processed your migration and will revert back to you by the end of business today with feedback.
Date: 10 July 2006
From: Autopage To: ME
Comments: It looks like is was a long business day that started on the 6th and ended on the 10th July 2006.
Quote:
With regards to your below query, I have since had response from our Customer Service Manager in P.E and I regret to inform you that your request for a credit on the free minutes lost during your migration from a Casual Chat to a Control Chat has been declined.
Please do not hesitate to contact us again should you require further assistance.
Date: 10 July 2006
From: ME
To: Autopage Comments: NOW I am getting a little angry as Autopage have still not answered my original question/s.
Quote:
I DID NOT request a credit for FREE minutes LOST.
I requested:
1. "For you to actually listen to my legitimate concern at being lied to when told that my free minutes would be carried over."
2. "I realise now, though that I have allowed you to foster and even encourage this relationship of what has now become two way abuse as every time I hear the name Autopage my blood begins to boil, and every time I have the misfortune to have to speak to an Autopage representative I become abusive and rude. PLEASE PLEASE PLEASE bring your part and listen to my plea for reconciliation."
As to my question no. 1 above - YOU HAVE NOT ANSWERED IT ADEQUATELY.
As to my question no. 2 above - YOU HAVE NOT ADDRESSED IT.
I request you to once again study what my questions are and ADDRESS them.
It has taken over 35 days for Autopage to react with a very poor response and I find that totally unacceptable.
Date: 20 July 2006
From: ME
To: Autopage Comments: And the beat goes on .......
Quote:
I am still waiting.
I will NOT just go away.
I want decent answers to my legitimate questions.
45 days and counting
Date: 28 July 2006
From: ME
To: Autopage Comments: And the beat goes on .......
Quote:
I am still waiting.
I will NOT just go away.
I want decent answers to my legitimate questions.
53 days and counting
Date: 7 August 2006
From: ME
To: Autopage Comments: And the beat goes on .......
Quote:
I am still waiting.
I will NOT just go away.
I want decent answers to my legitimate questions.
64 days and counting
Date: 20 September 2006
Sent: via Customer Service Form on Autopage Site
From: ME
To: Autopage Comments: After getting tired of waiting I try the Customer Service form on the Autopage web site ONCE AGAIN.
Quote:
I expressed a concern regarding the carry over of free minutes in
June 2006.
To date this concern has NOT been resolved to my satisfaction.
I do not want this query handled by any "customer satisfaction" representative as they do not deserve the title.
Please ensure that this concern is given to someone with authority to
handle.
Date: 20 September 2006
From: Autopage To: ME
Comments: Quicker Reply this time from a different 'Customer Care' rep. But, I cannot help thinking that they are avoiding the actual question.
Quote:
W.r.t your query ,and after looking at your account.
I noticed that you did a migration from an active Chat package 220 were you get 220 anytime minutes to a control chat 250 were you get R250 Worth of airtime in June 2006.
Please be advised that when you change packages from an active chat which is free minutes Based package to a control chat 250 which is a Monetary based package, you lose out on the free minutes as these can not be converted to Rand value.
I Hope this explanation meets your understanding.
Date: 21 September 2006
From: ME
To: Autopage Comments: I refer the 'new' contact person to the original one that was handling my query, who never got back to me.
Quote:
Of that I am NOW aware.
BUT - ask the following person for copies of all the correspondence to gain the REAL reason for my concern:
Date: 6 October 2006
From: ME
To: Autopage Comments: Autopage try a new tactic and phone me, I refuse to take their phone calls, demand everything in writing and send this mail to confirm, once again what my concerns are.
Quote:
You have the horse by the tail - I will explain this one more time:
1. I had an existing package.
2. I never used the package for a considerable time.
3. This weighed heavily on my mind as I was throwing minutes and money away.
4. Time came for an upgrade.
5. (You need to pay attention to this sentence) - Knowing full well that I had 1 500 minutes UNUSED I told the consultant that I was only willing to Upgrade / Downgrade if I retained some of the minutes accumulated.
6. HE TOLD ME THAT I WOULD NOT LOSE MY MINUTES.
7. When it became apparent that this was NOT TRUE I expressed my concern to you / Autopage.
You HAVE NOT answered my concern - a mere regurgitation of policy as if all of your employees are robots who will not deviate from said policy DOES NOT constitute a satisfactory answer to my concern.
Maybe you should look at re-training of employees, maybe you should look at apologising.
In hindsight this has now gone on too far:
1. I will not accept an apology.
2. Initially - if you had IMMEDIATELY came back, apologised and explained that the consultant had been incorrect, I might have been inclined to shrug it off.
3. The high handed attitude of your company does not endear itself to me at all and I just pray for the day that I can finally CUT ALL TIES TO AUTOPAGE.
LET ME REPEAT MYSELF SO THAT YOU ARE CLEAR ON WHAT MY CONERN IS:
1. I was given the assurance by your consultant that I WOULD NOT LOSE MY ACCUMULATED MINUTES WHEN UP/DOWNGRADING.
2. This was UNTRUE.
3. You keep on telling me that it is policy - this DOES NOT give me any comfort AT ALL.
I am not averse to publishing our correspondence in whichever publications that I can persuade to carry it in order to let the public decide whether I am being an idiot or not.
Date: 26 November 2006
From: ME
To: Autopage Comments: Despite my request that all contact is done in writing I was once again phoned and requested to go to the local Autopage and identify the consultant that dealt with me. Makes me wonder just how efficient the company is if they CANNOT identify which of their own consultants sold me a contract. Do the consultants know that they are losing out on commission this way?
Quote:
On Wednesday of last week I went into Autopage (FINALLY) and spoke to one of the consultants there.
She had a look at the reams of correspondence and assisted me in identifying the person that I dealt with initially.
As I thought that it would carry more weight if she communicated the name of this person to you I requested her to contact you via email and to ALSO cc me with her message to you.
I have not seen the cc of her e-mail to you SO I PRESUME THAT AUTOPAGE HAS DROPPED THE BALL AGAIN.
Here is hoping that I am incorrect.
Once again my simple mind that TRUSTS people has let me down.
Please do not be offended if I refuse to speak to you over the phone and INSIST on all of our conversations being in WRITING.
Date: 27 November 2006
From: Autopage To: ME
Comments: It looks like the Head Office has given up on me and am now handing me to the local yokels.
Quote:
Thank you for coming back to me.
Please be advised that I have forwarded your email to Mr. {removed} at the branch you went in. He has been expecting you since our last interaction.
He would have been happy to meet you and assist you in identifying the agent you had dealt with and take it up from there.
May you please expect his call.
I hope you will come to some amicable solution once you spoken to him.
Date: 29 November 2006
From: ME
To: Autopage Comments: Good thing I didn't hold my breath waiting for the call from the local yokel. I tell the local yokel that I will only accept him tearing my contracts up as a solution. I am now GATVOL.
Quote:
{removed} has just phoned me and I told him what I wanted in order to resolve the situation.
He has told me that he is unable to do this and will 'bump' my request up to a more senior person.
And I wait, and I wait.
And as every day goes past I get more and more tempted to publish this whole long saga on www.MyPE.co.za.
Date: 29 November 2006
From: Autopage To: ME
Comments: Reply at least. But still the feelings of disquiet go on as the 'Customer Care' rep tells me in one sentence that she is communicating with the local yokel and he will let her know the outcome and then she asks ME to let her know once it is so?
Quote:
Thank you for getting back to me.
{removed} and i have been communicating and he says he will keep me informed of the outcome.
May you please revert back to me once this is so?
Date: 6 December 2006
From: ME
To: Autopage Comments: The local yokel drops the ball AGAIN.
Quote:
It has now been a week since my last and ONLY conversation with {removed}.
Understandably this is causing me a great deal of stress as once again I feel rejected and unloved by Autopage.
This continual ignoring of my request just strengthens my resolve to DEMAND that Autopage cancel BOTH my contracts with them.
I veeeeeeeeeery reluctantly paid the bill on 084 XXX XXXX this month.
Date: 6 December 2006
From: Autopage To: ME
Comments: It looks like I was correct in thinking that even the Head Office thinks that the local yokels are, shall we say, "Slow"?
Quote:
Thank you for getting back to me.
I have forwarded your query to to {removed}.
May you please expect a call from him and revert back to me?
Date: 7 December 2006
From: ME
To: Autopage Comments: If you can't make the client happy then threaten him with lawyers......
Quote:
I am not happy.
{removed} has basically told me that the contract signed is a "legal" document and Autopage will not release me from it.
On top of that he insults me by offering me 224 free minutes as a credit.
I will ONLY accept cancellation of both of my contracts.
If you nor {removed} cannot sort this out then I want someone higher to phone me and I want him / her to sort it out there and then and cancel BOTH my contracts.
Please let this madness stop.
Date: 8 December 2006
From: ME
To: Autopage Comments: The ever helpful client keeps Autopage in the loop as the local yokel drops the ball AGAIN and AGAIN.
Quote:
What I forgot to tell you was that {removed} also promised to confirm his 'offer' in writing.
Need I even tell you that this has NOT been forthcoming?
Date: 15 December 2006
From: Autopage Local Yokel
To: ME
Comments: Eventually I was phoned by the head of the local yokels and invited to come down and meet with him and the consultant that I identified as the one that I had dealt with. Needless to say the consultant denied any knowledge of the promise made to me that I would retain my free minutes. I felt as though I was a CRIMINAL and that the 'Customer Service' from Autopage consisted of repeated attempts to beat the client into submission. I TURNED DOWN THEIR FREE MINUTES OFFER as I found it insulting and demeaning.
Quote:
Thank you for coming in to see me today. I understand your frustration at this matter dragging on for so long. I know that you said that the only offer that you will consider is cancellation of your contract. As I mentioned, I could not offer that. I would however ask you to reconsider the offer that I made to you which is as follows:
* In lieu of the delays that you have encountered and as a sign of goodwill Altech Autopage will credit you for the lost minutes (227 minutes as verified by Cell C) by offering you a month’s free subscription on the said contract.
I apologise for the delays that you have encountered and I trust that we can make it up to you in the future.
Please feel free to contact our office (391 7000) for any further assistance.
Date: 15 December 2006
From: ME
To: Autopage Local Yokel
Comments: I am now getting tired of hitting my head against a brick wall.
Quote:
Thank you for writing.
My points once again:
1. IF the matter had been handled promptly from the first time I queried, as I suggested with a phone call, a placating word and a little apology, we WOULD NOT be at this impasse.
2. The thing that irks me is that I was told that I would get something and I DID NOT.
3. I have had to be the one chasing Autopage, and not the other way around.
4. I re-iterate, YOU DO NOT WANT ME AS A CLIENT, if you had to offer me 10 YEARS FREE AIRTIME, I would NOT accept it as a solution.
5. I want you to cancel my contracts, held in my and my wifes names.
6. If you are unwilling to do so on a local level then whilst I escalate this simple request I expect you to do so as well.
Thanks once again for your time.
At this stage I have given up contacting Autopage at all and just rely on telling everyone that will listen that Autopage will not treat them correctly.
Am I right or am I wrong? Tell me honestly what you think. _________________ Golf is for people who don't know how to SAIL Axandra SEO 24 Hour Book Delivery
Yoghurt Warrior P.E. Mullet Head - Be Gentle please :-)
Joined: May 15, 2007 Posts: 25
Posted: Fri Aug 10, 2007 5:48 pm Post subject:
Luv it .... what's your blood pressure like at the mo? _________________ I am opposed to millionaires........but it would be dangerous to offer me the position.
Joined: Dec 12, 2005 Posts: 3664 Location: In Front of My Screen
Posted: Fri Aug 10, 2007 6:45 pm Post subject:
Blood Pressure?
It used to go through the roof. I now just go into the zone, a safe happy little place and talk over any of the Autopage Drones, not listening, just calmly stating my case and reinforcing my disappointment in their so called service.
10 months to go and counting louder every day......... _________________ Golf is for people who don't know how to SAIL Axandra SEO 24 Hour Book Delivery
Joined: Dec 12, 2005 Posts: 1209 Location: Are we there yet?
Posted: Sun Aug 12, 2007 5:42 pm Post subject:
Oooo!! I see me and you have the same way of dealing with these idiots!!!
Years ago when I just got my telkom line, it took me a whole year to sort out my contract. Had to phone them every month with mistakes on my account.
IE, I went onto ADSL, but for two months they still billed me for dial-up!!!
I was also one of the idiots that fell for signing a two year contract to get a free router.
They still charged me for the router. Took me 6 months to get them to cancel it. And the best part is, they force you to pay for their mistake. Saying they will credit you appropriately once it is sorted. And try not to pay!!! They just cut you off.
Anyway. try www.hellopeter.com. I see Autopage is on the list of companies who respond.
Long ago I had this issue with Digital Planet, which I just could not resolve over the phone. So I posted on HelloPeter. 10 mins later Digital Planet phoned me. By the end of the week I received a free 1gb flash memory. the whole dispute was over a 1gb flash memory order which they had bungled over and over.
Needless to say I was impressed. But also realised, you have to moan at these guys. NOT to get free stuff, but just because they cannot get away with murder the way they do...
I think a lot of people out there just leave it be. _________________ Web Designer www.naughtyhusky.co.za
Joined: Dec 12, 2005 Posts: 3664 Location: In Front of My Screen
Posted: Mon Aug 13, 2007 10:04 am Post subject:
I have given up getting any sort of closure on this and just hoping that as many people as possible spread the word about my 'little' problem.
As it is I spent a long time before I decided to go 'public' on this.
The thing that gets me as well is that I was phoned a couple of months ago by a 'Customer Service' (burns my bum when I have to type that !) representative asking me about my impressions of Autopage's service levels and I politely told her to rather phone someone else. Of course she insisted on trying to find out the root cause of my unhappiness. 10 minutes later, she had the low down and PROMISED me that she would get a senior person to phone me.
Again, good thing I didn't hold my breath as I am still WAITING. _________________ Golf is for people who don't know how to SAIL Axandra SEO 24 Hour Book Delivery
Joined: Dec 12, 2005 Posts: 1209 Location: Are we there yet?
Posted: Mon Aug 13, 2007 10:32 am Post subject:
ABYC wrote:
.. by a 'Customer Service' (burns my bum when I have to type that !) representative asking me ...
Hehe. So much left to the imagination in just those few simple words!
You know ABYC. It's everywhere in this country!! You'll find you will eventually leave Autopage just to go to a different set of problems with another operator!!
People just don't take their work seriously anymore. You have to deal with a number. This number is underpaid and overworked and feels a rats ass about what you think of the big corporation he works for. He deals with 50 upset clients everyday and probably yawns while replying to your email saying, ja senior management will get back to you. As soon he clicks 'send', he has forgotten about you as a new customer is climbing down his throat.
One good example of customer satisfaction is FNB. Now I might just have been lucky up until now, but going into the bank is such a pleasure. I have gone in there with the most weirdest requests, and they always try to help me to the best of their ability. Who knows, maybe they just get paid well. _________________ Web Designer www.naughtyhusky.co.za
I am with JackGoa on this one, I changed to FNB from Standard Bank in '99 and have never had a moment to complain. The service is excellent, they are friendly and super helpful and have consistantly gone way beyond the call of duty to assist.
I go into my bank once every 6 months and am still recognised and called by name, I never had anything but corporate bungle from Standard Bank and even my mom moved over to FNB after 25 years with Standard becasue she was so impressed.
Right so where were we before JackGoa, CJ and I rudely interrupted
Poor customer service seems to come as a standard for large corporates these days regardless of where in the world you are. We experience it daily where we get fantastic service from the little guy and absolutely no service from the big guy and this is world wide.
Came across this priceless gem the other day that had me rolling on the floor with laughter for days and having suffered severely and constantly from poor customer service due to the nature of my job (purchasing manager for a mining group) I found this guys approach to be very close to my heart.
PLEASE BE WARNED OF EXTREMEMLY COLOURFUL AUSTRALIAN LAGUAGE
Creativehire Grizzly - I know everyone here, careful
Joined: Mar 28, 2006 Posts: 1197
Posted: Mon Aug 13, 2007 8:00 pm Post subject:
Quote:
FNB - Sorry, but I don't even want to start!
Hmm with CJ on this one, seeing that I had to explain to the FNB consultant that she needs to debit my account, and credit my overseas agent's account
ABYC wrote:
Quote:
It used to go through the roof. I now just go into the zone, a safe happy little place
I am doing the same at the moment. 18 months ago I signed up for HSPDA (500MB for R350 a month). In April they offered me 1 Gig at the same price. Guess what, been paying almost R900 a month for past two month, however used on average 400MB's a month. I am moving house in the next three weeks and really with all the work pressure do not have the energy to try and sort it out. _________________ PROUDLY SOUTH AFRICAN
All times are GMT + 2 Hours Goto page 1, 2, 3, 4, 5, 6, 7Next
Page 1 of 7
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Ag, sorry! ...
